Return Policy
At Kate Pollmann Jewelry, we want you to be completely satisfied with your online purchase. If for any reason you are not, we are happy to accept a return. Unworn merchandise may be returned within 10 days of receiving shipment for a full refund, less shipping costs. To return merchandise, please send all returns via a traceable carrier. Kate Pollmann Jewelry is not responsible for items damaged or lost in transit.

Please allow up to 2 weeks for your return to be processed. For questions about returns, email returns@katepollmann.com.

Items must be returned in original packaging in a well-padded box or envelope to:
Kate Pollmann, LLC
7610 Teasdale Ave.
St. Louis, MO 63130

Repairs
We will happily repair damaged merchandise bought through katepollmann.com. Components may not be available to repair merchandise more than 6 months old. Charges for repairs may apply. Please email repairs@katepollmann.com for more information.

Care Instructions
We want you to enjoy wearing our pieces for years to come, so please use care while handling as pieces are hand-crafted and often very delicate.

Gently wipe with a soft cloth after usage.

Avoid direct contact with water and chemicals

Please use care when applying perfume or lotion as these too may cause discoloration and damage to your jewelry.

The stones and gems used in our pieces can vary in size, shape and color. Each piece, though crafted from the same materials, can be different and unique.

Wholesale inquiries
314.603.6222